Protect Yourself Against Fraud

There have been increased reports of identity theft and identity fraud affecting Guam residents. These messages have come in the form of email and/or phone calls requesting for personal information from Guam residents.

Many financial institutions on Guam do not request for personal information from clients or customers via email or over the phone, and you should never provide this information to individuals you do not know.

If you receive a suspicious email or phone call in the future requesting information about your identity (including your social security number, address, and/or date of birth) or about your account (including bank account number, and/or credit or debit card number), please take the following precautions.

  • DO NOT respond to the request
  • DO NOT open any attachments to the email
  • DO NOT click on any links in the email
  • DO NOT provide any personal information
  • DELETE the email immediately; ensure that it is also deleted from your trash folder
  • CONTACT your financial institution immediately

If you believe that you are the victim of identity theft or identity fraud, please contact the Attorney General’s Office at (671) 475-3324/3406/3360.

For more information about identity theft, click here.